How To Fix ESSC_GENERIC308 - E-mail created from mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 308

• Message text: E-mail created from mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC308 - E-mail created from mail form ?

  The SAP error message ESSC_GENERIC308 typically relates to issues encountered when generating emails from a mail form in the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications. This error can arise due to various reasons, including configuration issues, missing data, or problems with the underlying mail system.
  Cause
  
  Configuration Issues: The mail form may not be properly configured in the system. This includes missing or incorrect settings in the mail form template.
  Missing Data: Required fields or data may be missing in the employee or manager records, which are necessary for generating the email.
  Mail System Issues: There could be issues with the SMTP server or the email configuration in SAP, preventing emails from being sent.
  Authorization Issues: The user may not have the necessary authorizations to send emails or access the mail form.
  Technical Errors: There may be underlying technical issues in the SAP system, such as problems with the ABAP code or the mail form itself.
  
  Solution
  
  Check Configuration: Verify the configuration of the mail form in the SAP system. Ensure that all necessary fields are correctly set up and that the mail form is active.
  Validate Data: Ensure that all required data for the email generation is present and correctly populated in the relevant records.
  SMTP Configuration: Check the SMTP settings in the SAP system. Ensure that the mail server is correctly configured and operational.
  Authorization Check: Review the user roles and authorizations to ensure that the user has the necessary permissions to send emails.
  Debugging: If the issue persists, consider debugging the process to identify any technical errors in the code or configuration that may be causing the problem.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps and solutions.
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Use transaction codes like SOST to monitor the status of sent emails and check for any errors in the email sending process.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the issue related to the ESSC_GENERIC308 error message in SAP.