How To Fix ESSC_GENERIC312 - There is no survey hyperlink in mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 312

• Message text: There is no survey hyperlink in mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC312 - There is no survey hyperlink in mail form ?

  The SAP error message ESSC_GENERIC312: There is no survey hyperlink in mail form typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when a survey or feedback request is being sent out via email, but the system is unable to generate the hyperlink for the survey.
  Causes:
  
  Configuration Issues: The survey hyperlink may not be properly configured in the system. This could be due to missing settings in the survey configuration or the email template.
  Survey Not Active: The survey that is supposed to be linked may not be active or published, leading to the absence of a valid hyperlink.
  Authorization Issues: The user or role may not have the necessary authorizations to access the survey, which can prevent the hyperlink from being generated.
  Technical Errors: There may be underlying technical issues, such as problems with the email server or the application itself.
  
  Solutions:
  
  
  Check Survey Configuration:
  
  Ensure that the survey is correctly configured in the SAP system. Verify that all necessary fields are filled out and that the survey is active.
  Navigate to the survey management area in SAP and confirm that the survey is published and available for responses.
  
  
  
  Review Email Template:
  
  Check the email template used for sending out the survey. Ensure that the placeholder for the survey hyperlink is correctly defined and that the template is active.
  If necessary, update the email template to include the correct hyperlink format.
  
  
  
  Authorization Check:
  
  Verify that the user roles involved in sending the survey have the necessary authorizations to access and send the survey.
  Adjust the authorization settings if required.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs for any errors or warnings that might indicate a technical issue.
  If the problem persists, consider reaching out to your SAP Basis team or technical support for further investigation.
  
  
  
  Testing:
  
  After making the necessary changes, conduct a test to ensure that the survey hyperlink is now being generated correctly in the email.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Employee Self-Service and survey management to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue continues after following these steps, it may be beneficial to escalate the matter to SAP support for more specialized assistance.