How To Fix ESSC_GENERIC313 - Recipient not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 313

• Message text: Recipient not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC313 - Recipient not found ?

  The SAP error message ESSC_GENERIC313: Recipient not found typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when the system is unable to identify a recipient for a specific action, such as sending notifications or processing requests.
  Causes:
  
  Missing or Incorrect User Data: The recipient's user data may be incomplete or incorrect in the system. This can include missing email addresses or user IDs.
  Authorization Issues: The user may not have the necessary authorizations to access the recipient's information.
  Configuration Issues: There may be issues with the configuration of the workflow or notification settings in the SAP system.
  Inactive or Deleted Users: The recipient may be inactive or deleted from the system, leading to the error.
  Organizational Structure Changes: Changes in the organizational structure may result in the recipient not being found if their position or role has changed.
  
  Solutions:
  
  Check User Data: Verify that the recipient's user data is complete and correct. Ensure that the email address and user ID are properly maintained in the system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the recipient's information. This may involve checking roles and permissions in the user profile.
  Workflow Configuration: Review the workflow configuration settings to ensure that they are set up correctly. This may involve checking the workflow definitions and ensuring that the recipient is correctly assigned.
  User Status: Check the status of the recipient in the system. If the user is inactive or deleted, you may need to reactivate the user or assign a different recipient.
  Organizational Changes: If there have been recent changes in the organizational structure, ensure that the recipient's new position or role is correctly reflected in the system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SU01 (User Maintenance) to check user details, PFCG (Role Maintenance) to review roles and authorizations, and SWDD (Workflow Builder) to check workflow configurations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis or technical support team for further investigation.