How To Fix ESSC_GENERIC318 - Missing XML parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 318

• Message text: Missing XML parameters

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Define XML parameters in Customizing for <LS>Customer Relationship
Management</> under <LS>Transactions</> -> <LS>Settings for Service
Requests</> -> <LS>Customer Surveys</> -> <LS>Define URL Parameters for
Customer Surveys</>.
For more information, see <DS:SIMG.CRM_URLPA_001>Define URL Parameters
for Customer Surveys</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC318 - Missing XML parameters ?

  The SAP error message ESSC_GENERIC318: Missing XML parameters typically occurs in the context of SAP's Employee Self-Service (ESS) or similar applications that rely on XML data for processing requests. This error indicates that the system is expecting certain XML parameters that are not being provided in the request.
  Causes:
  
  Incomplete XML Request: The XML data being sent to the server is missing required parameters or tags.
  Incorrect Configuration: The configuration settings for the ESS application may not be set up correctly, leading to missing parameters.
  Data Mapping Issues: There may be issues with how data is mapped between the front-end and back-end systems, causing parameters to be omitted.
  Version Mismatch: If there are different versions of the application or services being used, it may lead to discrepancies in expected parameters.
  Network Issues: Sometimes, network interruptions can lead to incomplete data being sent.
  
  Solutions:
  
  Check XML Structure: Review the XML request being sent to ensure that all required parameters are included and correctly formatted.
  Review Configuration: Verify the configuration settings in the SAP system to ensure that all necessary parameters are defined and correctly set up.
  Debugging: Use debugging tools to trace the request and identify where the parameters are being lost or omitted.
  Update or Patch: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve compatibility issues.
  Consult Documentation: Refer to SAP documentation or help guides for the specific ESS application you are using to understand the required XML structure and parameters.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error details and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently publishes notes that address specific problems and provide solutions or workarounds.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the cause of the ESSC_GENERIC318 error and implement a solution to resolve it.