How To Fix ESSC_GENERIC350 - Employee photo is not maintained in system

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 350

• Message text: Employee photo is not maintained in system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC350 - Employee photo is not maintained in system ?

  The SAP error message ESSC_GENERIC350 indicates that the employee photo is not maintained in the system. This error typically occurs in the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when a user attempts to access or update their profile, and the system cannot find an associated employee photo.
  Cause:
  
  Missing Employee Photo: The primary cause of this error is that the employee's photo has not been uploaded or maintained in the SAP system.
  Incorrect Configuration: There may be issues with the configuration settings in the SAP system that prevent the photo from being displayed.
  Authorization Issues: The user may not have the necessary permissions to view or upload the employee photo.
  Data Synchronization Issues: If the employee data is synchronized from another system, there may be a delay or failure in updating the photo.
  
  Solution:
  
  
  Upload Employee Photo:
  
  Navigate to the relevant transaction or application where employee photos are maintained (e.g., PA30 for maintaining employee data).
  Locate the employee record and upload the photo in the appropriate field.
  Ensure that the photo meets the required format and size specifications.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP system related to employee photos. This may involve checking the settings in the backend (e.g., using transaction codes like SPRO).
  Ensure that the necessary services for displaying employee photos are activated.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to view or upload photos.
  If needed, consult with the SAP security team to adjust the roles.
  
  
  
  Data Synchronization:
  
  If the employee data is sourced from another system, ensure that the synchronization process is functioning correctly.
  Check for any errors in the data transfer process that may have prevented the photo from being updated.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality by logging in as the employee or manager and checking if the photo is now displayed correctly.
  
  
  
  Related Information:
  
  Photo Format: Ensure that the photo is in an acceptable format (e.g., JPEG, PNG) and adheres to any size limitations set by the organization.
  User Documentation: Provide users with documentation or guidelines on how to upload their photos correctly.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By addressing the above points, you should be able to resolve the ESSC_GENERIC350 error and ensure that employee photos are properly maintained in the SAP system.