How To Fix ESSC_GENERIC351 - Display of employee photo on screen not legally permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 351

• Message text: Display of employee photo on screen not legally permitted

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC351 - Display of employee photo on screen not legally permitted ?

  The SAP error message ESSC_GENERIC351, which states "Display of employee photo on screen not legally permitted," typically arises in the context of Employee Self-Service (ESS) or similar applications where employee photos are displayed. This error is often related to legal compliance issues, particularly concerning data protection and privacy laws, such as the General Data Protection Regulation (GDPR) in the European Union.
  Cause:
  
  
  Legal Compliance: The primary cause of this error is that the system is configured to prevent the display of employee photos due to legal restrictions. This could be due to:
  
  Lack of consent from the employee to display their photo.
  Company policies that restrict the display of personal data.
  Local laws that govern the use of personal data.
  
  
  
  Configuration Settings: The SAP system may have specific settings that control the visibility of employee photos based on roles, permissions, or legal requirements.
  
  
  Missing Authorization: The user trying to access the employee photo may not have the necessary authorization to view it.
  
  
  Solution:
  
  
  Check Employee Consent: Ensure that the employee has provided explicit consent for their photo to be displayed. This may involve updating consent records in the system.
  
  
  Review Configuration Settings: 
  
  Check the configuration in the SAP system related to employee photos. This may involve reviewing settings in the backend (e.g., in the HR module) to ensure that the display of photos is allowed under the current legal framework.
  Consult with your SAP administrator or HR compliance officer to understand the specific settings that may be causing this restriction.
  
  
  
  Authorization Check: Verify that the user attempting to view the photo has the appropriate authorizations. This may involve checking user roles and permissions in the SAP system.
  
  
  Legal Review: If necessary, consult with legal or compliance teams to ensure that displaying employee photos complies with applicable laws and regulations.
  
  
  System Updates: If the issue persists, consider checking for any updates or patches for the SAP system that may address this error.
  
  
  Related Information:
  
  Data Protection Regulations: Familiarize yourself with relevant data protection laws in your jurisdiction, such as GDPR, HIPAA, or others, as they may impact how employee data, including photos, can be used and displayed.
  SAP Notes and Documentation: Check SAP's official documentation or support notes for any specific guidance related to this error message. SAP frequently updates its knowledge base with solutions to common issues.
  Training and Awareness: Ensure that HR personnel and system users are trained on data privacy and the importance of obtaining consent for displaying personal information.
  
  By addressing the underlying causes and ensuring compliance with legal requirements, you can resolve the ESSC_GENERIC351 error and enable the display of employee photos where appropriate.