How To Fix ESSC_GENERIC307 - Cannot create e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 307

• Message text: Cannot create e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC307 - Cannot create e-mail ?

  The SAP error message ESSC_GENERIC307: Cannot create e-mail typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when the system is unable to generate or send an email. This can be due to various reasons, including configuration issues, missing parameters, or system errors.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) transaction.
  Missing SMTP Configuration: The Simple Mail Transfer Protocol (SMTP) settings may not be correctly set up, preventing the system from sending emails.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  Incorrect Email Address: The email address being used may be invalid or incorrectly formatted.
  System Errors: There may be underlying system issues or bugs that are preventing email creation.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and ensure that the SMTP node is configured correctly.
  Verify that the email sending method is set up properly.
  
  
  
  Verify SMTP Settings:
  
  Ensure that the SMTP server settings are correct, including the server address, port, and any required authentication.
  Test the connection to the SMTP server to ensure it is reachable.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU01 for the user profile.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the process to ensure they are valid and correctly formatted.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SU01 (User Maintenance), SLG1 (Application Log).
  Documentation: Review SAP documentation related to email configuration and troubleshooting.
  Community Forums: Check SAP Community or other forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the ESSC_GENERIC307 error in your SAP system.