How To Fix ESSC_GENERIC306 - E-mail cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 306

• Message text: E-mail cannot be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC306 - E-mail cannot be sent ?

  The SAP error message ESSC_GENERIC306, which indicates that an email cannot be sent, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Down: The email server itself may be down or experiencing issues.
  Invalid Email Address: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Size Limit: The email being sent may exceed the size limits set by the email server.
  SAP Application Issues: There may be bugs or issues within the SAP application that are preventing email functionality.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings are correct and that the SAP system can connect to the SMTP server.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the email server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational and not experiencing downtime.
  Check with your IT department or email service provider for any known issues.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  Check for typos or missing components in the email address.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails.
  Check the roles and permissions assigned to the user in SAP.
  
  
  
  Check Email Size Limits:
  
  Review the size of the email being sent and ensure it does not exceed the limits set by the email server.
  If necessary, reduce the size of attachments or content.
  
  
  
  Review SAP Application Logs:
  
  Check the application logs for any additional error messages or warnings that may provide more context.
  Use transaction codes like SLG1 to view logs related to the email sending process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to email sending.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SOST (Send Requests), SLG1 (Application Log).
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on configuring SAPconnect and troubleshooting email issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the ESSC_GENERIC306 error in SAP.