How To Fix ESSC_GENERIC305 - Sender address for e-mail not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 305

• Message text: Sender address for e-mail not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC305 - Sender address for e-mail not found ?

  The SAP error message ESSC_GENERIC305 with the description "Sender address for e-mail not found" typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities when the system is trying to send an email notification but cannot find a valid sender email address.
  Causes:
  
  Missing Configuration: The sender email address may not be configured in the system. This can happen if the email settings for the user or the system are not properly set up.
  User Profile Issues: The user profile for the person sending the email may not have a valid email address assigned.
  Email Address Format: The email address may be incorrectly formatted or invalid.
  System Settings: The system settings for email notifications may not be properly configured, leading to the inability to determine a sender address.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to the user profile of the sender (usually in transaction SU01).
  Ensure that the email address is correctly entered in the "Address" tab.
  
  
  
  Configure Email Settings:
  
  Ensure that the email settings in the SAP system are properly configured. This can be done in transaction SCOT (SAPconnect Administration).
  Check the settings for the SMTP node and ensure that the email addresses are correctly set up.
  
  
  
  Maintain Default Sender Address:
  
  If the sender's email address is not available, you can set a default sender email address in the system configuration.
  This can often be done in the configuration settings for the specific application or module you are using.
  
  
  
  Check Email Format:
  
  Verify that the email address is in the correct format (e.g., [e-mail]) and does not contain any invalid characters.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to send emails from the system.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  Email Configuration: Familiarize yourself with the configuration of SAPconnect and how it integrates with your email system.
  SAP Documentation: Review the official SAP documentation for Employee Self-Service and email notifications for more detailed guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.