How To Fix ESSC_GENERIC303 - Recipient address for e-mail not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 303

• Message text: Recipient address for e-mail not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC303 - Recipient address for e-mail not found ?

  The SAP error message ESSC_GENERIC303 indicates that the system is unable to find a recipient address for an email that is supposed to be sent. This error typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when an email notification is triggered, but the recipient's email address is not available or correctly configured.
  Causes:
  
  Missing Email Address: The recipient (e.g., employee or manager) does not have an email address assigned in their user profile.
  Incorrect Configuration: The email configuration in the SAP system may not be set up correctly, leading to issues in retrieving email addresses.
  User Data Issues: The user master data may be incomplete or not properly maintained, resulting in missing email information.
  Authorization Issues: The user may not have the necessary authorizations to access the email address of the recipient.
  Technical Issues: There could be technical problems with the email server or the connection between SAP and the email system.
  
  Solutions:
  
  
  Check User Profiles:
  
  Go to transaction SU01 (User Maintenance) and check the user profile of the intended recipient.
  Ensure that the email address is correctly maintained in the Address tab.
  
  
  
  Maintain Email Addresses:
  
  If the email address is missing, add it to the user profile.
  Ensure that the email format is correct.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for email notifications in the SAP system.
  Ensure that the SMTP settings are correctly configured in transaction SCOT (SAPconnect Administration).
  
  
  
  User Data Consistency:
  
  Use transaction PPOME or PA30 to check the employee's master data and ensure that all necessary information is filled out correctly.
  
  
  
  Authorization Checks:
  
  Ensure that the user has the necessary authorizations to access the email addresses of other users.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  Test sending a test email to verify that the email functionality is working correctly.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team to check for any underlying technical issues with the email server or connectivity.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  PPOME: Organizational Management
  PA30: Maintain HR Master Data
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email notifications and user management.
  
  
  By following these steps, you should be able to identify and resolve the cause of the ESSC_GENERIC303 error in your SAP system.