How To Fix ESSC_GENERIC301 - Mail form template not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 301

• Message text: Mail form template not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC301 - Mail form template not found ?

  The SAP error message "ESSC_GENERIC301 Mail form template not found" typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when the system is unable to locate the specified mail form template that is required for sending emails.
  Cause:
  
  Missing Template: The specified mail form template may not exist in the system. This could be due to it not being created or it being deleted.
  Incorrect Configuration: The configuration settings for the mail form template may be incorrect, leading the system to look for a template that is not available.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form template.
  Transport Issues: If the template was recently transported from another system, it may not have been transported correctly.
  
  Solution:
  
  
  Check Template Existence:
  
  Go to the transaction code SFP (Form Builder) and check if the mail form template exists. If it does not, you may need to create it or restore it from a backup.
  
  
  
  Verify Configuration:
  
  Check the configuration settings in the relevant customizing transactions (e.g., SPRO) to ensure that the mail form template is correctly assigned and configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the mail form template. You may need to consult with your security team to verify and adjust the user's roles and permissions.
  
  
  
  Transport Check:
  
  If the template was recently transported, verify that the transport was successful and that all necessary objects were included. You may need to re-transport the template if it was missed.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to trace where the error is occurring. This may provide additional insights into why the template cannot be found.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. You can search for relevant notes in the SAP Support Portal.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  SAP Help Portal: The SAP Help Portal may provide additional guidance on configuring mail forms and troubleshooting related issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.