How To Fix ESSC_GENERIC302 - Survey template not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 302

• Message text: Survey template not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC302 - Survey template not found ?

  The SAP error message ESSC_GENERIC302: Survey template not found typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when a user attempts to access a survey template that does not exist or is not properly configured in the system.
  Causes:
  
  Missing Template: The survey template that the system is trying to access may not have been created or may have been deleted.
  Incorrect Configuration: The survey template may not be correctly configured in the system, leading to it being unrecognized.
  Authorization Issues: The user may not have the necessary permissions to access the survey template.
  Transport Issues: If the survey template was recently transported from another system (e.g., from development to production), it may not have been transported correctly.
  Data Consistency Issues: There may be inconsistencies in the database or application data that prevent the template from being found.
  
  Solutions:
  
  Check Template Existence: Verify that the survey template exists in the system. You can do this by navigating to the relevant configuration area in SAP (e.g., using transaction codes like SPRO for configuration).
  Review Configuration: Ensure that the survey template is properly configured and active. Check the settings related to the survey in the configuration.
  User Authorization: Confirm that the user has the necessary authorizations to access the survey template. This can be checked in the user roles and profiles.
  Transport Verification: If the template was recently transported, check the transport logs to ensure that it was successfully transported and that there were no errors during the process.
  Database Consistency Check: Run consistency checks on the database to identify any issues that may be causing the template to be unrecognized.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. You can search for the error message or related keywords in the SAP Support Portal.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.