How To Fix ESSC_GENERIC304 - Reply-to address for e-mail not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 304

• Message text: Reply-to address for e-mail not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC304 - Reply-to address for e-mail not found ?

  The SAP error message ESSC_GENERIC304 indicates that there is an issue with the configuration of the email settings in the SAP system, specifically that the system cannot find a valid "Reply-to" address for sending emails. This can occur in various scenarios, such as when using the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities.
  Cause:
  
  Missing Configuration: The "Reply-to" email address may not be configured in the system.
  User Profile Issues: The user profile may not have a valid email address assigned.
  Email Settings: The email settings in the SAP system may not be properly configured.
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the email address in the user profile. Ensure that a valid email address is entered in the "Email" field.
  
  
  
  Configure Email Settings:
  
  Ensure that the email settings are correctly configured in the SAP system. This can be done in transaction code SCOT (SAPconnect Administration).
  Check the settings for the SMTP node and ensure that the "Reply-to" address is set up correctly.
  
  
  
  Maintain Default Email Address:
  
  You can set a default email address for the system by going to transaction code SICF and checking the service configuration for the relevant services (like ESS or MSS).
  Ensure that the default email address is maintained in the relevant configuration.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction code SU53 after attempting to send an email.
  
  
  
  Test Email Functionality:
  
  After making the necessary changes, test the email functionality to ensure that the issue is resolved. You can do this by sending a test email from the SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to email configuration and troubleshooting in SAP systems.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the ESSC_GENERIC304 error and ensure that the email functionality works as intended in your SAP system.