How To Fix EL379 - Device &1, register &2: No schedule record found between &3 and &4

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 379

• Message text: Device &1, register &2: No schedule record found between &3 and &4

What causes this issue?

When you upload periodic meter reading results without meter reading
reasons, meter reading order creation is started internally. The
foundation for creating orders is a schedule record that contains the
planning data.
An order is only created when a schedule record is found. The system
searches for the planned meter reading date from the schedule record.
If the planned meter reading date does not agree with the actual meter
reading date, the input is rejected. Any tolerance configured in table
TE410 (parameters for recording meter reading data) is taken into
account in the process.
The system attempted to find a schedule record between &v3& and &v4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the data.
If the grace period has been exceeded, enter the order manually.
If no schedule record exists for this period, generate a schedule
record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL379 - Device &1, register &2: No schedule record found between &3 and &4 ?

  The SAP error message EL379 indicates that there is no schedule record found for a specific device and register within the specified time range. This error typically occurs in the context of energy management or utility billing processes, where the system is trying to retrieve data for a device (like a meter) and a specific register (like a measurement type) but cannot find any scheduled records for the given time period.
  Cause:
  
  Missing Schedule Records: The most common cause is that there are no schedule records created for the specified device and register within the defined time range.
  Incorrect Time Range: The time range specified in the error message may not align with the periods for which data has been recorded or scheduled.
  Data Entry Issues: There may have been an oversight in entering or scheduling the data for the device and register.
  Configuration Issues: The device or register may not be properly configured in the system, leading to missing schedule records.
  
  Solution:
  
  Check Schedule Records: Verify if there are any schedule records for the specified device and register within the time range indicated in the error message. You can do this by navigating to the relevant transaction or report in SAP that displays schedule records.
  Adjust Time Range: If the time range is incorrect, adjust it to a period where you know data exists.
  Create Missing Records: If there are indeed no records, you may need to create the necessary schedule records for the device and register. This can often be done through the relevant transaction in SAP.
  Review Configuration: Ensure that the device and register are correctly configured in the system. Check the master data for the device and ensure that it is set up to record the necessary measurements.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing schedule records for your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for managing devices) or EL20 (for viewing schedule records).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary permissions to view and edit schedule records in the system.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the EL379 error and implement a solution to resolve it.