How To Fix EL377 - Suppression of billing is not advised

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 377

• Message text: Suppression of billing is not advised

What causes this issue?

You tried to prevent billing. This does not make sense because the
meter reading does not trigger billing, and no billing orders exist.
Meter reading does not trigger billing when the meter reading reason is
not relevant to billing (for example, 09 - interim reading) or when
billing has already been surpressed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL377 - Suppression of billing is not advised ?

  The SAP error message EL377, which states "Suppression of billing is not advised," typically occurs in the context of billing processes within SAP, particularly in the Utilities module (IS-U). This message indicates that there is an issue with the billing process that needs to be addressed before proceeding.
  Cause:
  The error message EL377 can be triggered by several factors, including:
  
  Billing Block: There may be a billing block set on the customer account or the contract account, preventing the billing from being processed.
  Incomplete Data: Required data for billing may be missing or incomplete, such as meter readings, contract details, or customer information.
  Billing Type Configuration: The billing type may not be configured correctly in the system, leading to issues in processing the billing.
  Technical Issues: There could be underlying technical issues or inconsistencies in the data that need to be resolved.
  
  Solution:
  To resolve the EL377 error, you can take the following steps:
  
  
  Check Billing Block: Review the customer account and contract account for any billing blocks. If a billing block is present, it may need to be removed or adjusted based on business rules.
  
  
  Verify Data Completeness: Ensure that all necessary data for billing is complete and accurate. This includes checking meter readings, contract details, and customer information.
  
  
  Review Billing Type Configuration: Check the configuration of the billing type being used. Ensure that it is set up correctly and that all required parameters are defined.
  
  
  Run Consistency Checks: Use SAP transaction codes such as EL31 (for billing) or EL32 (for billing document) to run consistency checks and identify any issues that may be causing the error.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31, EL32, and FBL5N (for customer account review).
  SAP Notes: Search for SAP Notes related to error EL377 for specific patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered the same error.
  
  By following these steps, you should be able to identify the root cause of the EL377 error and implement the necessary solutions to resolve it.