How To Fix EL357 - Device &1, register &2: MR note &3 has not been stored

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 357

• Message text: Device &1, register &2: MR note &3 has not been stored

What causes this issue?

The <DS:DE.ABLHINW>Meter reading note</> is not stored in Table TE259
(note from meter reader). You cannot enter the reading for meter
reading document number &v4&.
This error usually only occurs when meter reading results are imported
in the background (during upload via IDoc, for example).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL357 - Device &1, register &2: MR note &3 has not been stored ?

  The SAP error message EL357 indicates that a specific maintenance request (MR) note has not been stored for a device and register combination. This error typically arises in the context of device management and can occur during various operations, such as data retrieval or processing.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Maintenance Request Note: The specified maintenance request note (MR note) has not been created or stored in the system for the device and register in question.
  Incorrect Configuration: There may be a configuration issue where the device or register is not properly linked to the maintenance request note.
  Authorization Issues: The user may not have the necessary permissions to access or create the maintenance request note.
  Data Inconsistency: There could be inconsistencies in the data related to the device or register, leading to the inability to retrieve the MR note.
  
  Solution:
  To resolve the EL357 error, you can take the following steps:
  
  
  Check MR Note Existence:
  
  Verify if the maintenance request note (MR note) exists in the system for the specified device and register. You can do this by navigating to the relevant transaction codes (e.g., IL03 for viewing equipment) and checking the associated notes.
  
  
  
  Create or Store MR Note:
  
  If the MR note does not exist, you may need to create it. Ensure that all necessary information is provided and that it is correctly linked to the device and register.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the device and register to ensure they are correctly set up. This may involve reviewing the device master data and ensuring that it is properly linked to the maintenance request.
  
  
  
  Check User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and create maintenance request notes. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the device or register data. This may involve running specific reports or using transaction codes to analyze the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01 (Create Equipment), IL02 (Change Equipment), IL03 (Display Equipment), and others that may be relevant to device management.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context or fixes.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the EL357 error and implement a solution to resolve it.