How To Fix EK312 - Disconnection document & for contract account & already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 312

• Message text: Disconnection document & for contract account & already exists

What causes this issue?

During a dunning run, a dunning level was reached at which a
disconnection document is created. The disconnection document &V1&
already exists for contract account &V2& of business partner &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK312 - Disconnection document & for contract account & already exists ?

  The SAP error message EK312 typically indicates that there is an issue with a disconnection document related to a contract account that already exists in the system. This error can occur in various scenarios, particularly in the context of utilities or service management modules where disconnection and reconnection of services are managed.
  Cause:
  
  Duplicate Entries: The error often arises when there is an attempt to create a disconnection document for a contract account that already has an existing disconnection document.
  Incorrect Data Entry: There may be incorrect or incomplete data entered in the system, leading to conflicts.
  System Configuration Issues: There could be issues with the configuration settings in the SAP system that are causing the error.
  Pending Transactions: If there are pending transactions or processes related to the contract account, it may prevent the creation of a new disconnection document.
  
  Solution:
  
  Check Existing Documents: Review the existing disconnection documents for the contract account in question. Ensure that there are no pending or active disconnection documents that would prevent the creation of a new one.
  Delete or Modify Existing Documents: If there is an existing disconnection document that is no longer needed, consider deleting or modifying it to allow for the new document to be created.
  Data Validation: Ensure that all data entered for the disconnection document is correct and complete. Validate the contract account details and any related information.
  Consult Configuration Settings: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to disconnection documents and contract accounts.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context on the issue.
  SAP Notes: Look for relevant SAP Notes or patches that may address this specific error message. SAP frequently updates its system with fixes for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EA00 (for disconnection documents) or EAM1 (for contract account management) to navigate the system effectively.
  Documentation: Refer to SAP documentation or user manuals related to disconnection processes and contract account management for more detailed guidance.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about the situation.
  
  By following these steps, you should be able to identify the cause of the EK312 error and implement a solution to resolve it.