How To Fix EK312 - Disconnection document & for contract account & already exists

EK312 - Overview

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 312

• Message text: Disconnection document & for contract account & already exists

What causes this issue?

During a dunning run, a dunning level was reached at which a
disconnection document is created. The disconnection document &V1&
already exists for contract account &V2& of business partner &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK312 - Disconnection document & for contract account & already exists ?

  The SAP error message EK312 typically indicates that there is an issue with a disconnection document related to a contract account that already exists in the system. This error can occur in various scenarios, particularly in the context of utilities or service management modules where disconnection and reconnection of services are managed.
  
  Cause:
  
  Duplicate Entries: The error often arises when there is an attempt to create a disconnection document for a contract account that already has an existing disconnection document.
  Incorrect Data Entry: There may be incorrect or incomplete data entered in the system, leading to conflicts.
  System 
  Configuration Issues: There could be issues with the configuration settings in the SAP system that are causing the error.
  Pending Transactions: If there are pending transactions or processes related to the contract account, it may prevent the creation of a new disconnection document.
  
  
  Solution:
  
  Check Existing Documents: Review the existing disconnection documents for the contract account in question. Ensure