How To Fix EI342 - Document &1 currently being processed by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 342

• Message text: Document &1 currently being processed by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EI342 - Document &1 currently being processed by user &2 ?

  The SAP error message EI342, which states "Document &1 currently being processed by user &2," typically occurs when a document (such as a purchase order, invoice, or any other transactional document) is being edited or processed by another user in the system. This is a locking mechanism in SAP to prevent data inconsistencies that could arise from multiple users trying to modify the same document simultaneously.
  Cause:
  
  Document Locking: The document is locked by another user who is currently editing or processing it.
  Session Timeout: A user may have left a session open, causing the document to remain locked.
  System Errors: Occasionally, system errors or crashes can lead to documents being incorrectly marked as locked.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the document. Once they are done, the lock will be released, and you can proceed.
  Check Lock Entries: You can check the lock entries in the system using transaction code SM12. This will show you which user is currently holding the lock on the document. If you have the necessary authorizations, you can manually delete the lock entry, but this should be done with caution as it may lead to data inconsistencies.
  Communicate with the User: If you know who the user is, you can reach out to them to see if they can release the document.
  Session Management: Ensure that users are properly logging out of their sessions to avoid unnecessary locks.
  System Administration: If the issue persists, it may require intervention from your SAP Basis team to investigate any underlying issues with the locking mechanism or to clear stale locks.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  SU01: To check user details and roles.
  
  
  Documentation: Refer to SAP Help documentation for more details on document locking and user sessions.
  User Training: Ensure that users are trained on proper session management and the importance of releasing documents when they are done.
  
  Always ensure that any actions taken to resolve locking issues are in line with your organization's policies and procedures to maintain data integrity.