How To Fix EG738 - Uncertified device installed; check year and status

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 738

• Message text: Uncertified device installed; check year and status

What causes this issue?

You have not specified a certification year for an installed and
uncertified device.

System Response

The system can only allow an uncertified device that has been installed
in the grid if the certification status is <LS>calibration validity
lost</>.

How to fix this error?

Correct your entries or check the certification requirement in the
device category.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG738 - Uncertified device installed; check year and status ?

  The SAP error message EG738, which states "Uncertified device installed; check year and status," typically occurs in the context of SAP's integration with hardware devices, particularly in environments where devices such as printers, scanners, or other peripherals are used. This error indicates that the device in question is not certified for use with the SAP system, which can lead to issues with functionality or compatibility.
  Cause:
  
  Uncertified Device: The device being used is not recognized as certified by SAP. This could be due to the device being new, outdated, or not included in the list of approved devices.
  Year and Status Check: The error suggests that there may be a need to check the year of the device's certification and its current status. This could mean that the device is either too old or has not been updated to meet current standards.
  Configuration Issues: There may be configuration issues within the SAP system that prevent it from recognizing the device correctly.
  
  Solution:
  
  Check Device Certification: Verify if the device is certified for use with your version of SAP. You can do this by checking SAP's official documentation or support resources.
  Update Device Drivers: Ensure that the device drivers are up to date. Sometimes, outdated drivers can lead to compatibility issues.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  Device Replacement: If the device is indeed unrecognized and not certified, consider replacing it with a certified device that is known to work with your SAP system.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide guidance based on the specific configuration and setup of your system.
  
  Related Information:
  
  SAP Documentation: Review the SAP Help Portal for documentation related to device integration and certification.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Configuration: Ensure that your SAP system is properly configured to recognize and communicate with the hardware devices in use.
  
  By following these steps, you should be able to address the EG738 error and ensure that your devices are properly certified and functioning within your SAP environment.