How To Fix EG737 - Do not enetr a certification number; certification does not apply

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 737

• Message text: Do not enetr a certification number; certification does not apply

What causes this issue?

You have specified a certification number.

System Response

The corresponding device category has not been marked as relevant to
certification. As a result, the corresponding devices are also not
relevant to certification.

How to fix this error?

Do not specify a certification number or check the device category
data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG737 - Do not enetr a certification number; certification does not apply ?

  The SAP error message EG737, which states "Do not enter a certification number; certification does not apply," typically occurs in the context of managing certifications or qualifications in SAP, particularly in modules related to Human Resources (HR) or Logistics.
  Cause:
  This error message is triggered when a user attempts to enter a certification number in a context where the system does not expect or allow it. This can happen for several reasons:
  
  Incorrect Context: The certification number is being entered in a transaction or screen where it is not applicable.
  Configuration Issues: The system may not be configured to recognize the certification for the specific employee or item being processed.
  Data Entry Error: The user may have mistakenly navigated to a field that does not require a certification number.
  
  Solution:
  To resolve the EG737 error, consider the following steps:
  
  
  Check the Context: Ensure that you are in the correct transaction or screen where entering a certification number is valid. Review the documentation or guidelines for the specific process you are working on.
  
  
  Review Configuration: If you believe the certification should apply, check the configuration settings in SAP. This may involve:
  
  Verifying the certification types and their applicability in the system.
  Ensuring that the employee or item is correctly linked to the relevant certification.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for the specific module you are working in. This can provide insights into the expected behavior and requirements for certification numbers.
  
  
  Seek Help from IT Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or IT department. They can provide assistance in troubleshooting the error and may need to adjust system settings.
  
  
  User Training: If this error is common among users, consider providing additional training or resources to help them understand when and where to enter certification numbers.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or updates that may resolve the issue.
  Transaction Codes: Familiarize yourself with the relevant transaction codes (e.g., PA30 for HR master data) where certification numbers are typically managed.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to perform the actions related to certifications.
  
  By following these steps, you should be able to address the EG737 error effectively.