How To Fix EE_CRM_WORKFLOW009 - No order type transferred to IS-U Sales Processing workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_WORKFLOW - Message Class for CRM PRoduct Workflow

• Message number: 009

• Message text: No order type transferred to IS-U Sales Processing workflow

What causes this issue?

The system has started the IS-U Sales Processing workflow. However, an
order type, with which the system can create an order, has not been
transferred.

System Response

The system terminates the workflow and sets the status to <ls>logically
deleted</>.

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Restart the workflow with the correct data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_WORKFLOW009 - No order type transferred to IS-U Sales Processing workflow ?

  The SAP error message EE_CRM_WORKFLOW009 indicates that there is no order type transferred to the IS-U (Utilities) Sales Processing workflow. This error typically arises in the context of integrating SAP Customer Relationship Management (CRM) with SAP IS-U, particularly when processing sales orders or service requests.
  Cause:
  
  Missing Configuration: The order type may not be properly configured in the system. This could be due to missing entries in the customizing settings for the integration between CRM and IS-U.
  Incorrect Mapping: There may be an issue with the mapping of order types between the CRM and IS-U systems. If the order type used in the CRM does not have a corresponding entry in IS-U, this error can occur.
  Workflow Settings: The workflow settings may not be correctly defined, leading to the inability to transfer the order type.
  Data Issues: There could be issues with the data being sent from CRM to IS-U, such as missing or incorrect fields.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and check the settings for the integration between CRM and IS-U.
  Ensure that the order types are correctly defined and mapped in both systems.
  
  
  
  Verify Order Type Mapping:
  
  Check the mapping of order types in the CRM system to ensure that they correspond to valid order types in IS-U.
  You can do this by navigating to the relevant customizing settings in both systems.
  
  
  
  Review Workflow Settings:
  
  Check the workflow settings in the CRM system to ensure that they are correctly configured to handle the order types.
  Make sure that the workflow is active and properly set up to process the sales orders.
  
  
  
  Data Validation:
  
  Validate the data being sent from CRM to IS-U. Ensure that all required fields are populated and that the order type is included in the data being transferred.
  You can use transaction codes like SWI1 to monitor workflow instances and check for any errors in the workflow processing.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the order types are now being transferred correctly.
  Monitor the workflow to confirm that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Workflow Overview), SWI2_DURA (Work Item Selection), and CRMD_ORDER (Order Management) for troubleshooting.
  Documentation: Refer to SAP documentation and notes related to CRM and IS-U integration for additional guidance and best practices.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.