How To Fix EE_CRM_WORKFLOW008 - No quotation/order transferred to IS-U Sales Processing workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_WORKFLOW - Message Class for CRM PRoduct Workflow

• Message number: 008

• Message text: No quotation/order transferred to IS-U Sales Processing workflow

What causes this issue?

The system has started the IS-U Sales Processing workflow. However, a
quotation/order has not been transferred to the workflow.

System Response

The system terminates the workflow and sets the status to <ls>logically
deleted</>.

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Restart the workflow with the correct data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_WORKFLOW008 - No quotation/order transferred to IS-U Sales Processing workflow ?

  The SAP error message EE_CRM_WORKFLOW008 indicates that there was an issue with transferring a quotation or order to the IS-U (Industry Solution for Utilities) Sales Processing workflow. This error typically arises in the context of integrating CRM (Customer Relationship Management) with IS-U, where the system is unable to process the order or quotation as expected.
  Causes:
  
  Missing Data: Required fields or data might be missing in the quotation or order that is necessary for the IS-U workflow.
  Configuration Issues: There may be configuration problems in the integration settings between CRM and IS-U.
  Workflow Settings: The workflow might not be properly set up or activated in the system.
  Authorization Issues: The user or process might lack the necessary authorizations to perform the transfer.
  Technical Errors: There could be underlying technical issues, such as system errors or connectivity problems between the CRM and IS-U systems.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the quotation or order are filled out correctly. Validate the data against the requirements of the IS-U Sales Processing workflow.
  Review Configuration: Verify the configuration settings for the integration between CRM and IS-U. Ensure that all necessary settings are correctly defined.
  Workflow Activation: Check if the relevant workflow is activated in the system. If not, activate it and test the transfer again.
  Authorization Check: Ensure that the user or process has the necessary authorizations to perform the transfer. Review the roles and permissions assigned.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context on the failure.
  Testing: Perform a test transfer with a simple order or quotation to see if the issue persists. This can help isolate whether the problem is with specific data or a broader configuration issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.