How To Fix EDOCUMENT_EU_CII005 - Sending request not acknowledged; Refer to file &1 in the History

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 005

• Message text: Sending request not acknowledged; Refer to file &1 in the History

What causes this issue?

You have submitted an eDocument and it could not be processed due to
technical errors.

System Response

The system sets the eDocument to the <ZK>Request Not Acknowledged</>
process status.

How to fix this error?

Check the &V1& XML file in the eDocument History for more information on
how to solve the issue. To find the History, select the eDocument and
choose <ZK>Goto... > History</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII005 - Sending request not acknowledged; Refer to file &1 in the History ?

  The SAP error message EDOCUMENT_EU_CII005 indicates that a request sent for electronic document processing was not acknowledged. This typically occurs in the context of electronic invoicing or document exchange, particularly in the European Union's CII (Cross-Industry Invoice) format.
  Cause:
  
  Network Issues: There may be connectivity problems between your SAP system and the external service or partner system.
  Configuration Errors: Incorrect configuration settings in the electronic document processing settings can lead to this error.
  Service Unavailability: The external service you are trying to communicate with may be down or not responding.
  Invalid Data: The data being sent may not conform to the expected format or may contain errors.
  Timeouts: The request may have timed out due to long processing times on the receiving end.
  
  Solution:
  
  Check the History File: The error message refers to a specific file (indicated by &1). Review this file for detailed information about the request and any errors that may have occurred.
  Verify Connectivity: Ensure that there are no network issues preventing communication with the external service. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Check the configuration settings for electronic document processing in your SAP system. Ensure that all parameters are correctly set up.
  Contact the External Service Provider: If the external service is down or unresponsive, contact the service provider to check for any issues on their end.
  Validate Data: Ensure that the data being sent is valid and conforms to the expected format. You may need to run validation checks on the data before sending.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in your SAP system for the electronic document processing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to electronic document processing and the CII format for any specific requirements or guidelines.
  Transaction Codes: Use transaction codes like SOST (to check the status of sent messages) or SLG1 (to view application logs) for further investigation.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and the history file for context.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the EDOCUMENT_EU_CII005 error message.