How To Fix EDOCUMENT_EU_CII005 - Sending request not acknowledged; Refer to file &1 in the History

EDOCUMENT_EU_CII005 - Overview

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 005

• Message text: Sending request not acknowledged; Refer to file &1 in the History

What causes this issue?

You have submitted an eDocument and it could not be processed due to
technical errors.

System Response

The system sets the eDocument to the <ZK>Request Not Acknowledged</>
process status.

How to fix this error?

Check the &V1& XML file in the eDocument History for more information on
how to solve the issue. To find the History, select the eDocument and
choose <ZK>Goto... > History</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

EDOCUMENT_EU_CII005 - Details

• The SAP error message EDOCUMENT_EU_CII005 indicates that a request sent for electronic document processing was not acknowledged. This typically occurs in the context of electronic invoicing or document exchange, particularly in the European Union's CII (Cross-Industry Invoice) format.
  
  Cause:
  
  Network Issues: There may be connectivity problems between your SAP system and the external service or partner system.
  Configuration Errors: Incorrect configuration settings in the electronic document processing settings can lead to this error.
  Service Unavailability: The external service you are trying to communicate with may be down or not responding.
  Invalid Data: The data being sent may not conform to the expected format or may contain errors.
  Timeouts: The request may have timed out due to long processing times on the receiving end.
  
  
  Solution:
  
  Check the History File: The error message refers to a specific file (indicated by &1). Review this file for detailed information about the request and any errors that may have occurred.
  Verify Connectivity: Ensure that