How To Fix EDOCUMENT_EU_CII003 - Multiple e-mail addresses exist for customer &1; Submit not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 003

• Message text: Multiple e-mail addresses exist for customer &1; Submit not possible

What causes this issue?

You want to create a Cross Industry Invoice to your customer. The system
finds more than one e-mail address assigned to &V2& in the customer
master data.

System Response

The system does not proceed with the creation of the invoice.

How to fix this error?

Go to the master data for customer &V1& and maintain only one e-mail
address with note &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII003 - Multiple e-mail addresses exist for customer &1; Submit not possible ?

  The SAP error message EDOCUMENT_EU_CII003 indicates that there are multiple email addresses associated with a customer in the system, which prevents the submission of electronic documents. This is particularly relevant in contexts where a single email address is required for communication or document submission.
  Cause:
  The error occurs when:
  
  A customer master record has multiple email addresses defined.
  The system is unable to determine which email address to use for sending electronic documents, leading to ambiguity.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Verify the email addresses listed under the customer’s contact information.
  
  
  
  Consolidate Email Addresses:
  
  If multiple email addresses are present, decide which one should be used for electronic document submissions.
  Remove or deactivate the unnecessary email addresses. This can typically be done in the customer master record by editing the relevant fields.
  
  
  
  Update the Customer Record:
  
  If you need to keep multiple email addresses for other purposes, consider using a different method to manage them, such as using a primary email address for electronic submissions and keeping others for internal use.
  
  
  
  Test Submission:
  
  After making the necessary changes, attempt to submit the electronic document again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  XD02: Change Customer (General Data)
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for managing customer master data and electronic document submissions.
  
  
  
  User Roles:
  
  Ensure that you have the necessary permissions to edit customer master data.
  
  
  
  Consulting SAP Notes:
  
  Check for any relevant SAP Notes or updates that may address this specific error or provide additional guidance.
  
  
  
  By following these steps, you should be able to resolve the error and successfully submit the electronic document. If the issue persists, consider reaching out to your SAP support team for further assistance.