How To Fix EDOCUMENT_EU_CII002 - No e-mail address found for customer &1; Submit not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 002

• Message text: No e-mail address found for customer &1; Submit not possible

What causes this issue?

You want to create a Cross Industry Invoice to your customer. The system
does not find the e-mail address assigned to &V2& in the customer master
data.

System Response

The system does not proceed with the creation of the invoice.

How to fix this error?

Go to the master data for customer &V1& and maintain an e-mail address
with note &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII002 - No e-mail address found for customer &1; Submit not possible ?

  The SAP error message EDOCUMENT_EU_CII002 indicates that there is no email address found for the specified customer, which prevents the submission of electronic documents. This error typically arises in scenarios where electronic invoicing or document submission is required, particularly in compliance with regulations in the European Union.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the customer master data does not contain an email address. This is essential for sending electronic documents.
  Incorrect Customer Data: The customer record may be incomplete or incorrectly maintained, leading to the absence of an email address.
  Configuration Issues: There may be issues with the configuration of the electronic document submission process in SAP.
  
  Solution:
  
  
  Update Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code XD02 for general data or VD02 for sales area data).
  Ensure that the email address is correctly entered in the relevant fields (usually under the "Contact" or "Communication" sections).
  Save the changes.
  
  
  
  Check Customer Account:
  
  Verify that the customer account is active and properly set up. Sometimes, inactive accounts may not have complete data.
  
  
  
  Review Configuration:
  
  If the issue persists, check the configuration settings related to electronic document submission. Ensure that all necessary settings are correctly configured in the system.
  
  
  
  Testing:
  
  After updating the email address, attempt to submit the electronic document again to see if the error is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on electronic document submission and customer data requirements.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD02 (Change Customer Master)
  VD02 (Change Customer Master for Sales Area)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles: Ensure that the user has the necessary permissions to update customer data.
  Testing Environment: If possible, test changes in a development or quality assurance environment before applying them in production.
  
  By following these steps, you should be able to resolve the error and successfully submit the electronic document.