How To Fix EDOCUMENT_EU_CII002 - No e-mail address found for customer &1; Submit not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 002

• Message text: No e-mail address found for customer &1; Submit not possible

What causes this issue?

You want to create a Cross Industry Invoice to your customer. The system
does not find the e-mail address assigned to &V2& in the customer master
data.

System Response

The system does not proceed with the creation of the invoice.

How to fix this error?

Go to the master data for customer &V1& and maintain an e-mail address
with note &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII002 - No e-mail address found for customer &1; Submit not possible ?

  The SAP error message EDOCUMENT_EU_CII002 indicates that there is no email address found for the specified customer, which prevents the submission of electronic documents. This error typically arises in scenarios where electronic invoicing or document submission is required, particularly in compliance with regulations in the European Union.
  
  Cause:
  
  Missing Email Address: The primary cause of this error is that the customer master data does not contain an email address. This is essential for sending electronic documents.
  Incorrect Customer Data: The customer record may be incomplete or incorrectly maintained, leading to the absence of an email address.
  
  Configuration Issues: There may be issues with the configuration of the electronic document submission process in SAP.
  
  
  Solution:
  
  
  Update Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code XD02 for general data or VD02 for sales area data).
  Ensure that the email address is correctly entered in the relevant fields (usually under the "Contact" or "Communication" sections).
  Save the