How To Fix EDOCUMENT_EU_CII007 - Multiple e-mail addresses exist for bus. partner &1; Submit not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 007

• Message text: Multiple e-mail addresses exist for bus. partner &1; Submit not possible

What causes this issue?

You want to create a Cross Industry Invoice to your business partner.
The system finds more than one e-mail address assigned to &V2& in the
business partner master data.

System Response

The system does not proceed with the creation of the invoice.

How to fix this error?

Go to the master data for business partner &V1& and maintain only one
e-mail address with note &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII007 - Multiple e-mail addresses exist for bus. partner &1; Submit not possible ?

  The SAP error message EDOCUMENT_EU_CII007 indicates that there are multiple email addresses associated with a business partner in the system, which prevents the submission of electronic documents. This is particularly relevant in contexts where a single email address is required for communication or document submission.
  Cause:
  The error occurs when:
  
  A business partner (BP) has more than one email address assigned in the system.
  The system is configured to require a single email address for sending electronic documents, such as invoices or other communications.
  
  Solution:
  To resolve this error, you need to ensure that the business partner has only one email address assigned for the relevant communication. Here are the steps to do this:
  
  
  Access the Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner that is causing the error.
  
  
  
  Edit the Business Partner:
  
  Once you have located the business partner, enter the edit mode.
  Navigate to the Contact Information or Communication section.
  
  
  
  Review Email Addresses:
  
  Check the list of email addresses associated with the business partner.
  Identify and remove any duplicate or unnecessary email addresses.
  
  
  
  Set a Primary Email Address:
  
  If multiple email addresses are necessary, ensure that one is marked as the primary email address, if the system allows for it.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the business partner data.
  
  
  
  Retry Submission:
  
  Attempt to submit the electronic document again to see if the error has been resolved.
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the correct roles are assigned to the business partner, as different roles may have different email requirements.
  System Configuration: Check if there are any specific configurations in your SAP system regarding email handling for electronic documents.
  Documentation: Refer to SAP documentation or help resources for more details on managing business partner data and electronic document submissions.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.