How To Fix EDI_SD035 - Determined reference document &1 cannot be used for returns

SAP Error Message - Details

• Message type: E = Error

• Message class: EDI_SD - Messages for EDI SD Integration

• Message number: 035

• Message text: Determined reference document &1 cannot be used for returns

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDI_SD035 - Determined reference document &1 cannot be used for returns ?

  The SAP error message EDI_SD035, which states "Determined reference document &1 cannot be used for returns," typically occurs in the context of Sales and Distribution (SD) when processing returns or credit memos. This error indicates that the system has determined a reference document (like a sales order or delivery) that is not eligible for returns.
  Causes:
  
  Document Status: The reference document may be in a status that does not allow returns. For example, it could be fully billed, canceled, or otherwise closed.
  Document Type: The type of document being referenced may not be configured to allow returns. Certain document types may have restrictions on returns.
  Return Policy: The return policy for the item or customer may not permit returns for the specific document.
  Item Conditions: The items in the reference document may not meet the conditions for return (e.g., they may be non-returnable items).
  Configuration Issues: There may be configuration settings in the system that restrict the use of certain documents for returns.
  
  Solutions:
  
  Check Document Status: Verify the status of the reference document. If it is closed or billed, you may need to create a new return or credit memo.
  Review Document Type: Ensure that the document type of the reference document is set up to allow returns. You may need to consult with your SAP configuration team.
  Examine Return Policy: Check the return policy associated with the customer or item. If returns are not allowed, you may need to adjust the policy or find an alternative solution.
  Item Eligibility: Confirm that the items in the reference document are eligible for return. If they are non-returnable, you will need to handle them differently.
  Consult Configuration: If you suspect a configuration issue, work with your SAP Basis or SD configuration team to review the settings related to returns and document types.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to check the details of the reference document.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to Sales and Distribution processes, particularly around returns and credit memos, to understand the business rules and configurations involved.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.