How To Fix EA390 - Problem with SOAP class

SAP Error Message - Details

• Message type: E = Error

• Message class: EA - IDoc Basis Messages

• Message number: 390

• Message text: Problem with SOAP class

What causes this issue?

The SOAP IDoc application could not be started successfully.

System Response

The problem occurred in the method call: &v1&
&v2&&v3&&v4&

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EA390 - Problem with SOAP class ?

  The SAP error message EA390, which indicates a "Problem with SOAP class," typically arises when there are issues related to the SOAP web service communication in SAP. This can occur due to various reasons, including configuration issues, network problems, or issues with the web service itself.
  Causes of EA390 Error
  
  
  Configuration Issues: Incorrect configuration of the SOAP web service in SAP can lead to this error. This includes incorrect endpoint URLs, authentication issues, or misconfigured service definitions.
  
  
  Network Problems: If there are network connectivity issues between the SAP system and the web service provider, it can result in this error. This includes firewall settings, proxy configurations, or DNS resolution issues.
  
  
  Service Availability: The web service you are trying to access may be down or not available. This can happen if the service is undergoing maintenance or if there are issues on the service provider's side.
  
  
  Data Format Issues: If the data being sent to or received from the SOAP service does not conform to the expected format (e.g., XML schema), it can lead to errors.
  
  
  Authorization Issues: If the user credentials or tokens used for authentication are incorrect or have expired, the SOAP call may fail.
  
  
  Solutions to EA390 Error
  
  
  Check Configuration: Review the configuration settings for the SOAP web service in SAP. Ensure that the endpoint URL, authentication methods, and any required parameters are correctly set.
  
  
  Test Connectivity: Use tools like ping or telnet to check the network connectivity to the web service endpoint. Ensure that there are no firewall or proxy issues blocking the connection.
  
  
  Service Status: Verify the status of the web service you are trying to access. Check if it is up and running and if there are any known issues with the service provider.
  
  
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the SOAP call.
  
  
  Validate Data: Ensure that the data being sent to the SOAP service is in the correct format and adheres to the expected XML schema. Use tools to validate the XML structure if necessary.
  
  
  Update Credentials: If the error is related to authentication, ensure that the credentials being used are valid and have not expired. Update them if necessary.
  
  
  Debugging: If you have access to the development environment, consider debugging the SOAP call to identify the exact point of failure.
  
  
  Related Information
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EA390 error. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Documentation: Review the documentation for the specific SOAP service you are using to ensure that you are following the correct procedures and requirements.
  
  
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  
  By systematically addressing these areas, you should be able to resolve the EA390 error and restore proper functionality to your SOAP web service calls in SAP.