How To Fix DV485 - No acknowledgement of receipt was found

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 485

• Message text: No acknowledgement of receipt was found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV485 - No acknowledgement of receipt was found ?

  The SAP error message DV485 ("No acknowledgement of receipt was found") typically occurs in the context of Electronic Data Interchange (EDI) or when dealing with the processing of inbound or outbound messages. This error indicates that the system did not receive an expected acknowledgment of receipt for a message that was sent or processed.
  Causes:
  
  Missing Acknowledgment: The acknowledgment message (like an EDI 997 or similar) was not received by the SAP system.
  Communication Issues: There may be network issues or problems with the EDI communication channel that prevent the acknowledgment from being received.
  Configuration Issues: Incorrect configuration in the EDI settings or partner profiles can lead to the system not recognizing the acknowledgment.
  Processing Delays: Sometimes, there may be delays in processing that cause the acknowledgment to not be available when expected.
  Data Issues: The data in the original message may have issues that prevent the acknowledgment from being generated or sent.
  
  Solutions:
  
  Check Acknowledgment Status: Verify if the acknowledgment was actually sent by the trading partner. You may need to contact them to confirm.
  Review Communication Logs: Check the communication logs in SAP (transaction codes like WE02 or WE05) to see if the acknowledgment was received and if there were any errors during transmission.
  Partner Profile Configuration: Ensure that the partner profiles (transaction code WE20) are correctly configured to handle acknowledgments. Check the settings for message types and acknowledgment types.
  Reprocess the Message: If the acknowledgment is missing due to a temporary issue, you may need to reprocess the original message or resend it.
  Monitor System Performance: If there are performance issues in the SAP system, it may be worth monitoring system performance and addressing any bottlenecks.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes related to EDI processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WE02 (Display EDI Document), WE05 (Display EDI Audit Log), and WE20 (Partner Profiles).
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search the SAP Support Portal for specific notes that may address your situation.
  Documentation: Review SAP documentation on EDI processing and acknowledgments to ensure that your setup aligns with best practices.
  
  If the issue persists after checking these areas, it may be beneficial to involve your SAP Basis or EDI support team for further investigation.