How To Fix DP_SHARED571 - Credit card cancel authorization is not supported by the PSP

DP_SHARED571 - Overview

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 571

• Message text: Credit card cancel authorization is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED571 - Credit card cancel authorization is not supported by the PSP ?

  The SAP error message DP_SHARED571, which states "Credit card cancel authorization is not supported by the PSP," typically occurs in the context of payment processing when using a Payment Service Provider (PSP) for credit card transactions. This error indicates that the PSP does not support the cancellation of an authorization for a credit card transaction.
  
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support the functionality to cancel an authorization once it has been created. Some PSPs only allow for capturing or voiding transactions but do not support canceling authorizations.
  
  Configuration Issues: There may be a misconfiguration in the SAP system or the integration settings with the PSP that is causing the system to attempt an unsupported operation.
  Transaction State: The transaction may already be in a state that does not allow for cancellation, such as already being captured or settled.
  
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP