How To Fix DP_SHARED571 - Credit card cancel authorization is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 571

• Message text: Credit card cancel authorization is not supported by the PSP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED571 - Credit card cancel authorization is not supported by the PSP ?

  The SAP error message DP_SHARED571, which states "Credit card cancel authorization is not supported by the PSP," typically occurs in the context of payment processing when using a Payment Service Provider (PSP) for credit card transactions. This error indicates that the PSP does not support the cancellation of an authorization for a credit card transaction.
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support the functionality to cancel an authorization once it has been created. Some PSPs only allow for capturing or voiding transactions but do not support canceling authorizations.
  Configuration Issues: There may be a misconfiguration in the SAP system or the integration settings with the PSP that is causing the system to attempt an unsupported operation.
  Transaction State: The transaction may already be in a state that does not allow for cancellation, such as already being captured or settled.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to confirm whether they support canceling authorizations. If they do not, you will need to adjust your process accordingly.
  Use Alternative Methods: If cancellation is not supported, consider using the void or refund functionality provided by the PSP, if applicable. This may involve capturing the transaction and then processing a refund instead.
  Configuration Review: Ensure that your SAP system is correctly configured to handle transactions with the PSP. This includes checking the payment method settings and ensuring that the integration is set up correctly.
  Contact PSP Support: If you believe that the PSP should support this functionality, or if you need clarification on their capabilities, reach out to their support team for assistance.
  SAP Support: If the issue persists and you suspect it may be related to the SAP configuration, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Types: Understand the different types of transactions (authorization, capture, void, refund) and how they are handled by your PSP.
  Integration Settings: Review the integration settings between SAP and the PSP to ensure that they align with the capabilities of the PSP.
  Error Logs: Check the error logs in SAP for any additional details that may provide more context about the error.
  User Documentation: Ensure that users involved in payment processing are aware of the limitations and processes related to credit card transactions with the PSP.
  
  By following these steps, you should be able to address the DP_SHARED571 error and ensure that your payment processing workflow is functioning correctly.