How To Fix DP_SHARED573 - Credit card advice is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 573

• Message text: Credit card advice is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED573 - Credit card advice is not supported by the PSP ?

  The SAP error message DP_SHARED573 indicates that the credit card advice is not supported by the Payment Service Provider (PSP) you are using. This error typically arises in the context of electronic payments and financial transactions within SAP systems, particularly when dealing with credit card processing.
  Cause:
  
  Unsupported Payment Method: The PSP you are using may not support the specific type of credit card transaction you are attempting to process.
  Configuration Issues: There may be a misconfiguration in the payment processing settings within SAP or the PSP integration.
  Version Compatibility: The version of the PSP or the SAP system may not be compatible with the features you are trying to use.
  Transaction Type: The transaction type (e.g., authorization, capture, refund) may not be supported by the PSP for credit card advice.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to ensure that the credit card advice feature is supported and to understand any specific requirements.
  Configuration Review: Verify the configuration settings in SAP related to the PSP. Ensure that the payment methods and transaction types are correctly set up.
  Update PSP Integration: If the PSP has released updates or patches, ensure that your integration is up to date.
  Contact PSP Support: If the issue persists, reach out to the support team of your PSP for assistance. They may provide insights into whether the feature is supported or if there are any known issues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on configuration.
  
  Related Information:
  
  SAP Payment Processing: Familiarize yourself with how SAP handles payment processing, including the integration with PSPs.
  Transaction Logs: Review transaction logs in SAP to gather more context about the error and identify any patterns or specific conditions that trigger it.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  User Permissions: Ensure that the user account attempting the transaction has the necessary permissions to process credit card transactions.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED573 error and implement a solution to resolve it.