How To Fix DP_SHARED572 - External payment advice is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 572

• Message text: External payment advice is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED572 - External payment advice is not supported by the PSP ?

  The SAP error message DP_SHARED572, which states "External payment advice is not supported by the PSP," typically occurs in the context of payment processing within SAP systems, particularly when dealing with payment service providers (PSPs). This error indicates that the external payment advice feature is not supported by the specific PSP you are using.
  Cause:
  
  Unsupported Feature: The PSP you are using may not support the external payment advice functionality. This can happen if the PSP is not configured to handle certain types of payment notifications or if it does not have the capability to process external payment advice messages.
  Configuration Issues: There may be a misconfiguration in the settings related to the payment service provider in your SAP system. This could include incorrect parameters or missing settings that enable external payment advice.
  Version Compatibility: The version of the PSP or the SAP system may not be compatible with the external payment advice feature.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your payment service provider to confirm whether they support external payment advice. If they do not, you may need to consider using a different PSP that offers this functionality.
  Configuration Review: Verify the configuration settings in your SAP system related to the payment service provider. Ensure that all necessary parameters are correctly set up to enable external payment advice.
  Update or Patch: If the PSP has released updates or patches that enhance functionality, ensure that you are using the latest version. This may resolve compatibility issues.
  Contact Support: If you are unable to resolve the issue through configuration or documentation, consider reaching out to SAP support or your PSP's technical support for assistance. They may provide insights specific to your setup.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. SAP Notes often contain fixes, workarounds, or additional information regarding known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing and PSP configuration, such as OBPM1 for payment methods or FBZP for payment program configuration.
  Testing: After making any changes, conduct thorough testing to ensure that the payment processing works as expected and that the error does not recur.
  
  By following these steps, you should be able to identify the cause of the DP_SHARED572 error and implement a suitable solution.