How To Fix DP_SHARED569 - Credit card deletion is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 569

• Message text: Credit card deletion is not supported by the PSP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED569 - Credit card deletion is not supported by the PSP ?

  The SAP error message DP_SHARED569, which states "Credit card deletion is not supported by the PSP," typically occurs in the context of payment processing when using a Payment Service Provider (PSP) in SAP systems. This error indicates that the PSP you are using does not allow the deletion of credit card information through the SAP interface.
  Cause:
  
  PSP Limitations: Some PSPs have restrictions on deleting credit card information for security and compliance reasons. They may only allow certain operations like adding or updating credit card details but not deleting them.
  Configuration Issues: The integration between SAP and the PSP may not be configured to support credit card deletions.
  Data Integrity: Deleting credit card information could lead to data integrity issues, which is why some PSPs do not support this action.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to understand their policies regarding credit card management. This will clarify whether deletion is supported or not.
  Contact PSP Support: If you need to delete a credit card, contact your PSP's support team to discuss possible alternatives or solutions. They may provide a workaround or suggest a different approach.
  Update Configuration: If the PSP does support deletion but it is not configured in your SAP system, you may need to update the integration settings. Consult with your SAP administrator or technical team to ensure that the integration is set up correctly.
  Use Alternative Methods: If deletion is not possible, consider marking the credit card as inactive or using a different method to manage credit card information without actually deleting it.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases updates that may address specific issues with payment processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing and credit card management, such as FPAYH for payment processing.
  Compliance and Security: Be aware of compliance regulations (like PCI DSS) that govern how credit card information should be handled, as this may influence the capabilities of your PSP.
  
  If you continue to experience issues or need further assistance, consider reaching out to your SAP support team or a consultant with expertise in SAP payment processing and PSP integrations.