How To Fix DP_SHARED568 - Credit card direct capture is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 568

• Message text: Credit card direct capture is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED568 - Credit card direct capture is not supported by the PSP ?

  The SAP error message DP_SHARED568 indicates that the credit card direct capture feature is not supported by the Payment Service Provider (PSP) you are using. This error typically arises in the context of SAP Commerce Cloud or SAP Customer Experience solutions when attempting to process credit card payments directly through a PSP that does not support this functionality.
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support direct credit card capture. Some PSPs only allow for authorization of payments, requiring a separate capture process.
  Configuration Issues: There may be a misconfiguration in the payment settings within your SAP system, leading to the system attempting to use a feature that is not supported by the PSP.
  Version Compatibility: The version of the payment module or integration you are using may not be compatible with the PSP's capabilities.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to confirm whether they support direct credit card capture. If they do not, you may need to adjust your payment processing workflow.
  Adjust Payment Configuration: 
  
  Go to the payment configuration settings in your SAP system.
  Ensure that the payment method is set up correctly and that it aligns with the capabilities of your PSP.
  If direct capture is not supported, consider configuring the system to perform an authorization followed by a separate capture process.
  
  
  Contact PSP Support: If you believe that the PSP should support direct capture, reach out to their support team for clarification and assistance.
  Update Integration: If you are using an outdated version of the payment integration, consider updating it to the latest version that may have improved support for your PSP.
  
  Related Information:
  
  Payment Processing Workflows: Understand the difference between authorization and capture in payment processing. Authorization is a temporary hold on funds, while capture is the actual transfer of funds.
  SAP Payment Modules: Familiarize yourself with the specific SAP payment modules you are using (e.g., SAP Commerce Cloud, SAP S/4HANA) and their configurations.
  Error Logs: Check the error logs for additional context or related errors that may provide more insight into the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the DP_SHARED568 error and ensure that your payment processing is functioning correctly with your chosen PSP.