How To Fix DP_SHARED566 - Credit card charge is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 566

• Message text: Credit card charge is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED566 - Credit card charge is not supported by the PSP ?

  The SAP error message DP_SHARED566, which states "Credit card charge is not supported by the PSP," typically indicates that the payment service provider (PSP) you are using does not support the specific type of credit card transaction you are attempting to process. This can occur for several reasons, including:
  Causes:
  
  Unsupported Card Type: The credit card type (e.g., American Express, Discover) may not be supported by the PSP.
  Transaction Type: The type of transaction (e.g., recurring payments, refunds) may not be supported by the PSP.
  Configuration Issues: There may be misconfigurations in the payment settings within SAP or the PSP integration.
  Merchant Account Limitations: The merchant account associated with the PSP may have restrictions on certain types of transactions.
  Currency Issues: The currency of the transaction may not be supported by the PSP.
  
  Solutions:
  
  Check Supported Card Types: Verify with your PSP which credit card types are supported and ensure that the card being used is among them.
  Review Transaction Type: Confirm that the type of transaction you are attempting (e.g., sale, refund, authorization) is supported by the PSP.
  Configuration Review: Check the configuration settings in SAP for the payment processing module. Ensure that the PSP is correctly set up and that all necessary parameters are configured.
  Contact PSP Support: Reach out to your PSP's support team for clarification on the error and to confirm whether the transaction type and card type are supported.
  Merchant Account Review: If applicable, review the terms of your merchant account to ensure there are no restrictions on the types of transactions you can process.
  Currency Check: Ensure that the currency used in the transaction is supported by the PSP.
  
  Related Information:
  
  Documentation: Refer to the documentation provided by your PSP for detailed information on supported transactions and card types.
  SAP Notes: Check SAP's support portal for any relevant notes or updates regarding this error message.
  Integration Settings: Review the integration settings between SAP and the PSP to ensure that all parameters are correctly configured.
  
  If the issue persists after checking these areas, it may be beneficial to involve your IT department or SAP support for further investigation.