How To Fix DP_SHARED564 - External payment refund is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 564

• Message text: External payment refund is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED564 - External payment refund is not supported by the PSP ?

  The SAP error message DP_SHARED564 indicates that an external payment refund is not supported by the Payment Service Provider (PSP) you are using. This typically occurs in the context of payment processing within SAP systems, particularly when dealing with refunds for transactions that were originally processed through an external payment gateway.
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support refund transactions for certain types of payments or may have specific restrictions on refunds.
  Configuration Issues: There may be a misconfiguration in the payment processing settings within SAP or the integration with the PSP.
  Transaction Type: The type of transaction you are trying to refund may not be eligible for a refund through the PSP.
  Version Compatibility: The version of the PSP or the integration module may not support the refund functionality.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your Payment Service Provider to confirm whether refunds are supported and under what conditions.
  Configuration Review: Ensure that your SAP system is correctly configured to handle refunds. This includes checking the payment method settings and ensuring that the PSP is correctly integrated.
  Contact PSP Support: If the documentation indicates that refunds should be supported, contact the support team of your PSP for assistance. They may provide insights into why the refund is failing.
  Alternative Refund Methods: If the PSP does not support refunds, consider alternative methods for processing refunds, such as manual refunds or using a different PSP that supports this functionality.
  SAP Notes and Updates: Check for any relevant SAP Notes or updates that may address this issue. Sometimes, SAP releases patches or updates that improve integration with PSPs.
  
  Related Information:
  
  SAP Payment Processing: Understanding how SAP handles payment processing and refunds can help in troubleshooting issues. Familiarize yourself with the payment processing module in SAP.
  Integration with PSPs: Review the integration setup between SAP and your PSP to ensure that all necessary configurations are in place.
  Error Logs: Check the error logs in SAP for any additional details that may provide more context about the error.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.