How To Fix DP_SHARED564 - External payment refund is not supported by the PSP

DP_SHARED564 - Overview

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 564

• Message text: External payment refund is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED564 - External payment refund is not supported by the PSP ?

  The SAP error message DP_SHARED564 indicates that an external payment refund is not supported by the Payment Service Provider (PSP) you are using. This typically occurs in the context of payment processing within SAP systems, particularly when dealing with refunds for transactions that were originally processed through an external payment gateway.
  
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support refund transactions for certain types of payments or may have specific restrictions on refunds.
  
  Configuration Issues: There may be a misconfiguration in the payment processing settings within SAP or the integration with the PSP.
  Transaction Type: The type of transaction you are trying to refund may not be eligible for a refund through the PSP.
  Version Compatibility: The version of the PSP or the integration module may not support the refund functionality.
  
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your Payment Service Provider to confirm whether refunds are supported and under