How To Fix DP_SHARED565 - Credit card blind credit is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 565

• Message text: Credit card blind credit is not supported by the PSP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED565 - Credit card blind credit is not supported by the PSP ?

  The SAP error message DP_SHARED565, which states "Credit card blind credit is not supported by the PSP," typically occurs in the context of payment processing within SAP systems, particularly when dealing with credit card transactions. This error indicates that the Payment Service Provider (PSP) you are using does not support a specific type of transaction known as a "blind credit."
  Cause:
  
  Blind Credit Transactions: A blind credit is a type of transaction where a refund or credit is issued without a corresponding original transaction being referenced. Not all PSPs support this type of transaction due to various reasons, including security concerns or business rules.
  Configuration Issues: The configuration settings in SAP or the PSP may not be set up to handle blind credits. This could be due to missing parameters or incorrect settings in the payment processing configuration.
  PSP Limitations: The specific PSP you are using may have limitations or restrictions on the types of transactions it can process, including not allowing blind credits.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to confirm whether they support blind credit transactions. If they do not, you will need to use an alternative method for processing refunds or credits.
  Use Reference Transactions: Instead of attempting to process a blind credit, ensure that you are referencing the original transaction when issuing a credit. This typically involves using the original transaction ID or reference number.
  Configuration Review: Check the configuration settings in your SAP system related to payment processing. Ensure that all necessary parameters are correctly set up to handle the types of transactions you intend to process.
  Contact PSP Support: If you believe that the PSP should support blind credits, or if you need clarification on their capabilities, reach out to their support team for assistance.
  SAP Notes and Support: Check for any relevant SAP Notes or updates that may address this issue. You can search the SAP Support Portal for known issues or patches related to payment processing.
  
  Related Information:
  
  Transaction Types: Familiarize yourself with the different types of credit card transactions supported by your PSP, including refunds, voids, and credits.
  SAP Payment Processing: Understand how SAP handles payment processing and the various configurations that can affect transaction types.
  Testing: If changes are made to the configuration or if you switch PSPs, conduct thorough testing to ensure that transactions are processed correctly without errors.
  
  By addressing the underlying cause of the error and following the suggested solutions, you should be able to resolve the DP_SHARED565 error and successfully process credit card transactions in your SAP system.