How To Fix DP_SHARED567 - External payment charge is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 567

• Message text: External payment charge is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED567 - External payment charge is not supported by the PSP ?

  The SAP error message DP_SHARED567 indicates that an external payment charge is not supported by the Payment Service Provider (PSP) you are using. This error typically arises in the context of payment processing within SAP systems, particularly when dealing with external payment methods or services.
  Cause:
  
  Unsupported Payment Method: The PSP you are using may not support the specific external payment charge you are trying to process. This could be due to limitations in the PSP's capabilities or configurations.
  Configuration Issues: There may be a misconfiguration in the payment settings within SAP or the PSP integration, leading to the system not recognizing the charge.
  Version Compatibility: The version of the PSP or the SAP system may not be compatible with the features you are trying to use.
  Missing Parameters: Required parameters for processing the external payment charge may be missing or incorrectly set up in the system.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your PSP to ensure that the external payment charge you are trying to use is supported.
  Configuration Review: Verify the configuration settings in SAP related to payment processing. Ensure that all necessary parameters are correctly set up.
  Update PSP Integration: If the PSP has released updates or new features, ensure that your integration is up to date and compatible with the latest version.
  Contact PSP Support: If you are unable to resolve the issue, reach out to the support team of your PSP for assistance. They may provide insights into whether the charge can be supported or if there are alternative solutions.
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error message.
  
  Related Information:
  
  SAP Payment Processing: Understanding how SAP handles payment processing and the integration with PSPs can help in troubleshooting.
  Error Logs: Review the error logs in SAP to gather more context about when and why the error is occurring.
  Testing Environment: If possible, replicate the issue in a testing environment to experiment with different configurations without affecting production data.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED567 error and implement a suitable solution.