How To Fix DP_SHARED563 - Credit card refund is not supported by the PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 563

• Message text: Credit card refund is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED563 - Credit card refund is not supported by the PSP ?

  The SAP error message DP_SHARED563 indicates that a credit card refund is not supported by the Payment Service Provider (PSP) you are using. This error typically arises in the context of electronic payments and refunds processed through SAP systems integrated with a PSP.
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support refund transactions for credit cards. Some PSPs only allow certain types of transactions (e.g., authorizations, captures) and may not support refunds.
  Configuration Issues: There may be a misconfiguration in the SAP system or the integration settings with the PSP, leading to the inability to process refunds.
  Transaction Type: The specific transaction type you are trying to process may not be supported by the PSP. For example, some PSPs may only allow refunds for specific payment methods or under certain conditions.
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your Payment Service Provider to confirm whether credit card refunds are supported. If they are not, you may need to consider using a different PSP that supports this functionality.
  Configuration Review: Ensure that your SAP system is correctly configured to handle refunds. This includes checking the payment method settings, PSP integration settings, and any relevant transaction types.
  Contact PSP Support: If you believe that refunds should be supported, contact your PSP's support team for assistance. They may provide insights into why the refund is failing and whether there are any specific requirements or settings that need to be adjusted.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They can help troubleshoot the integration and provide guidance on how to resolve the error.
  
  Related Information:
  
  Transaction Logs: Check transaction logs in SAP to gather more details about the error and the context in which it occurred.
  Payment Method Configuration: Review the configuration of the payment methods in SAP to ensure that they are set up correctly for refunds.
  Testing Environment: If possible, test the refund process in a development or testing environment to isolate the issue without affecting live transactions.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may include fixes for known issues related to payment processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.