How To Fix DP_SHARED563 - Credit card refund is not supported by the PSP

DP_SHARED563 - Overview

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 563

• Message text: Credit card refund is not supported by the PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED563 - Credit card refund is not supported by the PSP ?

  The SAP error message DP_SHARED563 indicates that a credit card refund is not supported by the Payment Service Provider (PSP) you are using. This error typically arises in the context of electronic payments and refunds processed through SAP systems integrated with a PSP.
  
  Cause:
  
  PSP Limitations: The Payment Service Provider you are using may not support refund transactions for credit cards. Some PSPs only allow certain types of transactions (e.g., authorizations, captures) and may not support refunds.
  
  Configuration Issues: There may be a misconfiguration in the SAP system or the integration settings with the PSP, leading to the inability to process refunds.
  Transaction Type: The specific transaction type you are trying to process may not be supported by the PSP. For example, some PSPs may only allow refunds for specific payment methods or under certain conditions.
  
  
  Solution:
  
  Check PSP Documentation: Review the documentation provided by your Payment Service Provider to confirm whether credit card refunds are