How To Fix DP_SHARED561 - Command timed out when getting a token for card and authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 561

• Message text: Command timed out when getting a token for card and authorization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED561 - Command timed out when getting a token for card and authorization ?

  The SAP error message DP_SHARED561 indicates that there was a timeout while trying to obtain a token for a card and authorization. This error typically occurs in the context of payment processing or integration with external payment gateways. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the payment gateway or external service.
  Service Unavailability: The payment gateway or service you are trying to connect to may be down or experiencing high load.
  Configuration Errors: Incorrect configuration settings in the SAP system or the payment gateway can lead to timeouts.
  Performance Issues: The SAP system or the external service may be under heavy load, causing delays in processing requests.
  Timeout Settings: The timeout settings in the SAP system or the payment gateway may be too low for the current processing time.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the payment gateway. You can use tools like ping or traceroute to diagnose connectivity.
  Verify Service Status: Check the status of the payment gateway or external service to ensure it is operational. This may involve contacting the service provider or checking their status page.
  Review Configuration: Double-check the configuration settings in SAP related to the payment processing. Ensure that all parameters are set correctly, including API endpoints, credentials, and timeout settings.
  Increase Timeout Settings: If the current timeout settings are too low, consider increasing them in both the SAP system and the payment gateway configuration.
  Monitor Performance: Use monitoring tools to check the performance of both the SAP system and the payment gateway. Look for any bottlenecks or performance issues that could be causing delays.
  Error Logs: Review the SAP application logs and any logs from the payment gateway for more detailed error messages that could provide additional context.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that address this specific error message.
  Documentation: Review the documentation for the payment gateway you are using to ensure that you are following the correct procedures for obtaining tokens and handling authorizations.
  Community Forums: Consider searching or posting in SAP community forums or other technical forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support or the support team of the payment gateway for further assistance.