How To Fix DP_SHARED560 - Command timed out when getting a token for a direct capture

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 560

• Message text: Command timed out when getting a token for a direct capture

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED560 - Command timed out when getting a token for a direct capture ?

  The SAP error message DP_SHARED560 indicates that a command has timed out while trying to obtain a token for a direct capture. This error typically occurs in the context of data processing or data extraction scenarios, particularly when using SAP Data Services or similar tools.
  Causes:
  
  Network Issues: There may be network latency or connectivity problems between the SAP system and the data source.
  Resource Contention: The system may be experiencing high load or contention for resources, leading to delays in processing requests.
  Configuration Issues: Incorrect configuration settings in the SAP Data Services or the related components may lead to timeouts.
  Long-running Queries: If the query being executed takes too long to return results, it may exceed the timeout threshold.
  Locks: Database locks or other resource locks may prevent the token from being obtained in a timely manner.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP system and the data source.
  Increase Timeout Settings: If possible, increase the timeout settings in the configuration of the data processing tool or the database connection.
  Optimize Queries: Review and optimize any queries being executed to ensure they run efficiently and do not take excessive time.
  Monitor System Resources: Check the system for high CPU, memory, or disk usage that may be causing delays. Address any resource contention issues.
  Review Locks: Investigate any locks on the database that may be causing delays. Resolve any issues related to locks.
  Check Configuration: Review the configuration settings for the data processing tool to ensure they are set correctly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Logs: Review logs from the SAP Data Services or the relevant components to gather more information about the error and its context.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED560 error effectively.