How To Fix DP_SHARED558 - Card data in request does not match with card data in authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 558

• Message text: Card data in request does not match with card data in authorization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED558 - Card data in request does not match with card data in authorization ?

  The SAP error message DP_SHARED558 indicates that there is a mismatch between the card data provided in a request and the card data that is stored in the authorization system. This error typically occurs in scenarios involving payment processing, where the card details submitted for a transaction do not match the details that were previously authorized.
  Causes:
  
  Data Entry Errors: The card number, expiration date, or CVV code may have been entered incorrectly.
  Card Changes: The cardholder may have changed their card (e.g., received a new card with a different number) but the old card details are still being used in the system.
  Authorization Issues: The authorization data may not have been updated correctly in the system after a transaction or a card update.
  System Integration Issues: If there are multiple systems involved (e.g., a payment gateway and SAP), there may be synchronization issues leading to mismatched data.
  Expired Card: The card may have expired, and the new card details have not been updated in the system.
  
  Solutions:
  
  Verify Card Details: Check the card details entered in the request against the details stored in the authorization system. Ensure that all fields (card number, expiration date, CVV) are correct.
  Update Card Information: If the card has been changed, update the card information in the system to reflect the new details.
  Reauthorize Transaction: If the card details have changed, you may need to reauthorize the transaction with the updated card information.
  Check System Integration: Ensure that all systems involved in the transaction are properly integrated and that data is synchronized correctly.
  Contact Support: If the issue persists, consider reaching out to SAP support or your payment processor for further assistance.
  
  Related Information:
  
  Transaction Logs: Review transaction logs to identify any discrepancies or errors in the data being sent and received.
  Documentation: Refer to SAP documentation for specific details on handling payment processing and authorization errors.
  Testing: Conduct tests with different card details to replicate the issue and identify the root cause.
  User Training: Ensure that users handling payment processing are trained on the importance of accurate data entry to prevent such errors.
  
  By addressing the underlying causes and implementing the suggested solutions, you should be able to resolve the DP_SHARED558 error effectively.