How To Fix DOCUMENT_THUMBNAIL003 - Get Thumbnail Failed

SAP Error Message - Details

• Message type: E = Error

• Message class: DOCUMENT_THUMBNAIL - Message class for CL_DMS_GET_THUMBNAIL exceptions

• Message number: 003

• Message text: Get Thumbnail Failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DOCUMENT_THUMBNAIL003 - Get Thumbnail Failed ?

  The SAP error message DOCUMENT_THUMBNAIL003: Get Thumbnail Failed typically occurs when the system is unable to retrieve a thumbnail image for a document stored in the SAP system. This can happen for various reasons, and understanding the cause is essential for troubleshooting the issue.
  Possible Causes:
  
  Missing Thumbnail: The thumbnail image for the document may not have been generated or saved correctly.
  Document Not Found: The document associated with the thumbnail may have been deleted or is not accessible.
  Authorization Issues: The user may not have the necessary permissions to access the document or its thumbnail.
  System Configuration: There may be issues with the configuration of the document management system or the content repository.
  Corrupted Document: The document itself may be corrupted, preventing the thumbnail from being generated or displayed.
  Network Issues: If the document is stored externally, network issues may prevent access to the thumbnail.
  
  Solutions:
  
  Check Document Existence: Verify that the document exists in the system and is accessible. If it has been deleted, you may need to restore it.
  Regenerate Thumbnail: If the thumbnail is missing, try to regenerate it. This can often be done by re-uploading the document or using specific SAP functions to create the thumbnail.
  Review Authorizations: Ensure that the user has the necessary permissions to view the document and its associated thumbnails.
  Check Configuration: Review the configuration settings for the document management system and content repository to ensure they are set up correctly.
  Inspect Document Integrity: Check if the document is corrupted. If so, you may need to replace it with a valid version.
  Network Troubleshooting: If the document is stored externally, check for any network issues that may be preventing access.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to SAP documentation for the specific module you are using (e.g., SAP Document Management System) for more detailed troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.