How To Fix DOCUMENT_THUMBNAIL005 - Convertaion Thumbnail Data to XSTRING Failed

SAP Error Message - Details

• Message type: E = Error

• Message class: DOCUMENT_THUMBNAIL - Message class for CL_DMS_GET_THUMBNAIL exceptions

• Message number: 005

• Message text: Convertaion Thumbnail Data to XSTRING Failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DOCUMENT_THUMBNAIL005 - Convertaion Thumbnail Data to XSTRING Failed ?

  The SAP error message DOCUMENT_THUMBNAIL005 indicates that there was a failure in converting thumbnail data to an XSTRING format. This error typically occurs in the context of document management or when handling attachments in SAP systems, particularly when generating or displaying thumbnails for documents.
  Causes:
  
  Corrupted Document: The document for which the thumbnail is being generated may be corrupted or not in a supported format.
  Insufficient Memory: The system may not have enough memory to process the thumbnail conversion.
  Missing or Incorrect MIME Type: The MIME type of the document may not be correctly defined or supported.
  System Configuration Issues: There may be configuration issues in the SAP system that affect the document handling or thumbnail generation.
  Software Bugs: There could be bugs in the SAP version you are using that affect thumbnail generation.
  
  Solutions:
  
  Check Document Integrity: Verify that the document is not corrupted and is in a supported format. Try opening the document directly to ensure it is accessible.
  Increase Memory Allocation: If the system is running low on memory, consider increasing the memory allocation for the SAP application server.
  Verify MIME Types: Ensure that the MIME types for the documents are correctly configured in the SAP system. You can check this in the transaction SICF or OAC0.
  Update SAP System: If you suspect a bug, check for any available patches or updates for your SAP system that may address this issue.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that may provide additional context on the failure.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may find it useful to explore transactions like SICF, OAC0, and SLG1 for configuration and logging purposes.
  SAP Notes: Regularly check the SAP Support Portal for updates or notes related to document management and thumbnail generation.
  Documentation: Review SAP documentation related to document management systems (DMS) for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and potentially resolve the DOCUMENT_THUMBNAIL005 error in your SAP system.