How To Fix DOCUMENT_THUMBNAIL007 - Get URL for Original( Thumbnail ) failed

SAP Error Message - Details

• Message type: E = Error

• Message class: DOCUMENT_THUMBNAIL - Message class for CL_DMS_GET_THUMBNAIL exceptions

• Message number: 007

• Message text: Get URL for Original( Thumbnail ) failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DOCUMENT_THUMBNAIL007 - Get URL for Original( Thumbnail ) failed ?

  The SAP error message DOCUMENT_THUMBNAIL007: Get URL for Original (Thumbnail) failed typically occurs in the context of document management systems within SAP, particularly when trying to retrieve a thumbnail image for a document stored in the SAP system. This error can arise due to various reasons, including issues with document storage, permissions, or system configuration.
  Causes:
  
  Document Not Found: The original document may not exist in the specified location, leading to a failure in generating the thumbnail.
  Authorization Issues: The user may not have the necessary permissions to access the document or its metadata.
  System Configuration: There may be misconfigurations in the document management system or the content server.
  Network Issues: If the document is stored on a remote server, network connectivity issues could prevent access.
  Corrupted Document: The document itself may be corrupted or improperly uploaded, making it impossible to generate a thumbnail.
  
  Solutions:
  
  Check Document Existence: Verify that the original document exists in the system. You can do this by navigating to the document management area and checking the document's status.
  Review Permissions: Ensure that the user has the appropriate permissions to access the document. This may involve checking user roles and authorizations in SAP.
  System Configuration: Review the configuration settings for the document management system and the content server. Ensure that all necessary services are running and properly configured.
  Network Connectivity: If the document is stored on a remote server, check the network connection to ensure that it is stable and that the server is accessible.
  Re-upload Document: If the document is corrupted, try re-uploading it to the system. Ensure that the upload process completes successfully without errors.
  Check Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation on document management and content server configuration for detailed guidance on setup and troubleshooting.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the DOCUMENT_THUMBNAIL007 error in SAP.