How To Fix DOC_CHANGE_EXT001 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: DOC_CHANGE_EXT - Extended Document Change

• Message number: 001

• Message text: Customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DOC_CHANGE_EXT001 - Customer & does not exist ?

  The SAP error message "DOC_CHANGE_EXT001 Customer & does not exist" typically occurs when you are trying to process a document (such as an invoice, sales order, or delivery) that references a customer that is not recognized in the system. This can happen for several reasons, including:
  Causes:
  
  Customer Not Created: The customer may not have been created in the system.
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Deactivation: The customer may have been deactivated or marked as inactive in the system.
  Data Synchronization Issues: If you are using multiple systems (e.g., SAP and a third-party system), there may be synchronization issues leading to the customer not being recognized.
  Company Code Issues: The customer may not be assigned to the company code you are working with.
  
  Solutions:
  
  
  Verify Customer Existence:
  
  Go to the customer master data transaction (e.g., XD03 for display) and check if the customer exists in the system.
  Ensure that you are using the correct customer number.
  
  
  
  Check Customer Status:
  
  If the customer exists, check if the customer is active and not marked for deletion.
  Ensure that the customer is assigned to the relevant company code.
  
  
  
  Create Customer:
  
  If the customer does not exist, you may need to create it using transaction XD01 (for general data) or FD01 (for financial data).
  
  
  
  Review Data Entry:
  
  Double-check the data entry in the document you are trying to process to ensure that the customer number is entered correctly.
  
  
  
  Consult with IT Support:
  
  If you suspect data synchronization issues or if the problem persists, consult with your IT support team or SAP Basis team to investigate further.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  XD01: Create Customer (General Data)
  FD03: Display Customer (Financial Data)
  FD01: Create Customer (Financial Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  Authorization: Ensure that you have the necessary authorizations to view or create customer data.
  
  
  Documentation: Refer to SAP documentation for customer master data management for more detailed procedures and guidelines.
  
  
  By following these steps, you should be able to resolve the "DOC_CHANGE_EXT001 Customer & does not exist" error in SAP.