How To Fix DOCUMENT_THUMBNAIL004 - Read Customizing for Thumbnail Failed

SAP Error Message - Details

• Message type: E = Error

• Message class: DOCUMENT_THUMBNAIL - Message class for CL_DMS_GET_THUMBNAIL exceptions

• Message number: 004

• Message text: Read Customizing for Thumbnail Failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DOCUMENT_THUMBNAIL004 - Read Customizing for Thumbnail Failed ?

  The SAP error message DOCUMENT_THUMBNAIL004: Read Customizing for Thumbnail Failed typically occurs when the system is unable to retrieve the necessary configuration settings for generating document thumbnails. This can happen for various reasons, including missing or incorrect customizing settings, issues with the underlying database, or problems with the SAP system itself.
  Causes:
  
  Missing Customizing Entries: The required customizing settings for document thumbnails may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing settings.
  Database Issues: There could be issues with the database that prevent the system from reading the necessary configuration.
  System Configuration Errors: There may be errors in the system configuration that affect the thumbnail generation process.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for document management or thumbnails.
  Ensure that all necessary entries are present and correctly configured.
  
  
  
  Verify Authorizations:
  
  Check if the user encountering the error has the necessary authorizations to access the customizing settings.
  Use transaction code SU53 to analyze authorization issues.
  
  
  
  Database Consistency Check:
  
  Perform a database consistency check to ensure that all necessary tables and entries are intact.
  You can use transaction codes like DB02 to monitor database performance and issues.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SM21) for any related error messages that might provide more context about the issue.
  
  
  
  Transport Request Review:
  
  If the issue arose after a transport, review the transport logs to ensure that all objects were transported correctly.
  You can use transaction code SE01 to check transport requests.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), SM21 (System Log), and DB02 (Database Performance).
  Documentation: Review SAP documentation related to document management and thumbnail generation for additional insights.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message DOCUMENT_THUMBNAIL004 in your SAP system.