How To Fix DOCUMENT_THUMBNAIL002 - Originals not found for document

SAP Error Message - Details

• Message type: E = Error

• Message class: DOCUMENT_THUMBNAIL - Message class for CL_DMS_GET_THUMBNAIL exceptions

• Message number: 002

• Message text: Originals not found for document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DOCUMENT_THUMBNAIL002 - Originals not found for document ?

  The SAP error message DOCUMENT_THUMBNAIL002: Originals not found for document typically occurs when the system is unable to locate the original document associated with a specific entry in the document management system (DMS). This can happen for several reasons, including:
  Causes:
  
  Missing Original Document: The original document may have been deleted or moved from its original location.
  Incorrect Document Links: The links or references to the original document may be broken or incorrect.
  Authorization Issues: The user may not have the necessary permissions to access the original document.
  Database Issues: There may be issues with the database where the document metadata is stored.
  Document Archiving: The document may have been archived and is no longer accessible in the current system.
  
  Solutions:
  
  Check Document Existence: Verify if the original document exists in the expected location. If it has been deleted, you may need to restore it from a backup.
  Review Document Links: Ensure that the links to the original document are correct. You may need to update the links if they point to an incorrect location.
  Check User Permissions: Ensure that the user has the necessary permissions to access the document. You may need to adjust the authorization settings.
  Database Integrity Check: Perform a check on the database to ensure that there are no integrity issues. This may involve running specific database consistency checks or consulting with your database administrator.
  Consult Archiving Settings: If the document has been archived, check the archiving settings and procedures to see if the document can be retrieved from the archive.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on document management and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex configurations or custom developments.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message DOCUMENT_THUMBNAIL002.