How To Fix DIAN_XRUN005 - No customers found in company code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DIAN_XRUN - DIAN Extraction Run Messages

• Message number: 005

• Message text: No customers found in company code &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIAN_XRUN005 - No customers found in company code &1 ?

  The SAP error message DIAN_XRUN005: No customers found in company code &1 typically occurs when you are trying to execute a transaction or report that requires customer data, but the system cannot find any customers associated with the specified company code.
  Cause:
  
  No Customer Master Data: The most common cause is that there are no customer master records created for the specified company code in the SAP system.
  Incorrect Company Code: The company code specified in the transaction may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like a CRM), there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to view customer data for the specified company code.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) and check if there are any customer records for the specified company code.
  If no records exist, you will need to create customer master data using transaction code XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  
  
  
  Verify Company Code:
  
  Ensure that the company code you are using in the transaction is correct. You can check the company code settings in the configuration or by using transaction code OBY6.
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems, check for any data synchronization issues. Ensure that customer data is being correctly transferred and updated in the SAP system.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access customer data for the specified company code. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to the error message for additional troubleshooting steps or updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer
  FD03: Display Customer - Company Code
  XD01: Create Customer
  FD01: Create Customer - Company Code
  OBY6: Company Code Settings
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.