How To Fix CVP_DP_ILM260 - Customer &1 does not exist; no whitelisting required

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 260

• Message text: Customer &1 does not exist; no whitelisting required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM260 - Customer &1 does not exist; no whitelisting required ?

  The SAP error message CVP_DP_ILM260 indicates that a specific customer (denoted by &1) does not exist in the system, and as a result, no whitelisting is required for that customer. This error typically arises in the context of data protection and privacy management, particularly when dealing with customer data in SAP systems.
  Cause:
  
  
  Non-Existent Customer: The primary cause of this error is that the customer ID referenced in the operation does not exist in the SAP database. This could be due to:
  
  The customer not being created in the system.
  The customer being deleted or archived.
  A typo or incorrect customer ID being used in the transaction.
  
  
  
  Data Protection Compliance: The error may also relate to compliance with data protection regulations, where certain customers may not require whitelisting if they do not exist in the system.
  
  
  Solution:
  
  
  Verify Customer ID: Check the customer ID that is causing the error. Ensure that it is correctly entered and exists in the system.
  
  Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify the existence of the customer.
  
  
  
  Create Customer: If the customer does not exist and needs to be added, you can create a new customer record using transaction codes like XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  Check for Deletion/Archiving: If the customer was previously active but is now missing, check if the customer has been deleted or archived. You may need to consult with your data management team to understand the status of the customer record.
  
  
  Review Configuration: If this error occurs frequently, review the configuration settings related to customer data management and data protection compliance to ensure they are set up correctly.
  
  
  Related Information:
  
  Data Protection Regulations: Familiarize yourself with the data protection regulations applicable to your organization, such as GDPR, which may influence how customer data is managed and processed.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have additional insights or patches that could resolve underlying issues.
  User Authorization: Ensure that the user executing the transaction has the necessary authorizations to view or manage customer data.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.